chargeback-docs

API Data – Agent AI – Chargeback

Agent by OpenAI

Input

{
  "language": "en",
  "card_brand": "Visa",
  "reason_code": "13.1 - Merchandise/Services Not Received",
  "transaction": {
    "amount": 29999,
    "date": "2025-01-15T14:30:00Z",
    "merchant_id": "MERCH-12345"
  },
  "chargeback": {
    "amount": 29999,
    "received_date": "2025-02-20T09:15:00Z"
  },
  "dispute_details": {
    "cardholder_claim": "Customer claims package was never delivered despite tracking showing delivery confirmation",
    "merchant_response": "Merchant refutes claim"
  },
  "documents_available": ["Documents URLs"]
}

Field	Type	Description	Example
language	String (ISO 639-1)	Language code used for texts	"en"
card_brand	String	Card network/brand involved in the transaction	"Visa"
reason_code	String	Chargeback reason code and description according to the card network	"13.1 - Merchandise/Services Not Received"
transaction	Object	Original transaction details	See subfields below
transaction.amount	Decimal	Transaction amount in the smallest currency unit	29999 (=$299.99)
transaction.date	String (ISO 8601)	Original transaction date and time (UTC)	"2025-01-15T14:30:00Z"
transaction.merchant_id	String	Unique merchant identifier	"MERCH-12345"
chargeback	Object	Specific dispute details	See subfields below
chargeback.amount	Decimal	Chargeback amount	29999
chargeback.received_date	String (ISO 8601)	Date and time the chargeback was received (UTC)	"2025-02-20T09:15:00Z"
dispute_details	Object	Additional dispute information	See subfields below
dispute_details.cardholder_claim	String	Description of the claim made by the cardholder	"Customer claims package was never delivered..."
dispute_details.merchant_response	String	Description of the response made by the merchant	"Merchant refutes claim"
documents_available	String	Document URLs	File attached